Top 10 Customer Training Software Tools for 2025

Customer churn in SaaS can often feel like a ticking clock. When customers fail to see value in a product quickly, their loyalty fades & they're more likely to leave. As a business leader, this not only wastes onboarding efforts but also harms retention.

This is where practical customer training comes into play, helping users understand & leverage key features right away. One of the most effective ways to do this is by utilizing a customer training platform.

Such tools not only streamline the customer education process but also provide clients with every resource needed to master the product or get used to it. But how do you choose the one ideal for your business or use case? And what are the top 10 customer training tools you can consider? 

This article aims to answer all these questions and more. So what are you waiting for? 

Let's dive right in!

Why Customer Training Software Matters?

The software industry has become highly competitive, with more complex digital products and rising customer expectations. Users aren't just satisfied with a "good enough" experience; they want something that can actually make their lives easier (while also saving them money and resources).  

A lack of training on how to best use the product can lead to higher abandonment rates, misuse, and even lower customer satisfaction. This, in turn, impacts both the customer's lifetime value and company revenue.

As per LearnUpon, when customers face ongoing frustrations due to knowledge gaps or lack of product understanding, they're more likely to churn.

Effective customer training bridges these gaps, addressing customer pain points with well-designed, accessible content such as tutorials and interactive courses – often delivered through investing in a feature, highly interactive customer training software.

💡Did you know?

The earliest instance of “customer service” in play dates back more than 300 years, with the earliest known “customer support ticket” dated back to the 1750s.

Key Features to Look for in Customer Training Software

Now that we've explored the need for customer training software, the next question is: "What features should you look out for?"

Keeping that in mind, here are some key features you need to consider: 

1. User-friendly interface 

A feature-rich customer training tool is only as good as the user experience it offers. What's the point of having the "best" tool on the market if you (or your team) cannot use it to the fullest? Moreover, how will you ensure the customer learns about your product seamlessly without you having to do the same? 

That's where a user-friendly interface comes in. To increase customer engagement, opt for a tool that clearly defines user roles, top features, and navigation. 

2. Customizable learning paths 

Apart from a user-friendly interface, the customer training tool should also have customizable learning paths. Having a customizable learning path allows businesses to tailor their training program to specific user requirements. 

This helps them in delivering personalized customer education, which meets each customer's unique goals and demands.

This approach not only improves engagement but also accelerates learning – allowing customers to skip irrelevant content and focus on the areas they need most.

3. Multi-format Content Delivery 

Did you know that interactive customer education material is likely to increase retention rates by a whopping 30%? Using a mix of online courses, videos, and other interactive material, companies can engage their users in a way that static content can't. Make sure that the customer training platform of your choice supports multi-format content delivery in a variety of ways. 

These formats give users hands-on experience with features – helping them understand the product better. That's not all, since it also aids a better level of customer satisfaction. 

4. Analytics & Reporting Tools

More than just having a customer training initiative is required. You need to have a 360-degree view of your performance to understand how successful your efforts are. For this, you need to have a tool that leverages in-depth analytics and reporting features.The platform should be able to give you a clear view of individual and team progress alongside key areas of improvement. In addition, AI-powered insights help you evaluate the effectiveness of training programs with tailored recommendations for improvement. 

5. Integration capabilities 

You must opt for a customer training platform with seamless integration capabilities. This allows you to sync the LMS smoothly with your existing tools – making workflows easier and data more accessible for everyone. "It also gives you a 360-degree view of your employee's progress and how well the current material aligns with their eventual goals. When your training software connects directly with your CRM or customer service platforms – your team can avoid manual data entry and access critical insights in one place. This way, they're not constantly switching between applications and can work more efficiently.

The 10 Best Customer Training Software in 2025

Once you’ve got a fair idea of the key features required, the next step is to explore the options available in the market. To simplify things further, we’ve reviewed the 10 best customer training software tools in 2025:

Thriving Springs

Thriving Springs' AI-powered LMS platform is as good as any other customer education platform. Apart from helping companies run EQ-focused courses for employees, it also helps you create premium customer training material for the end user. 

The platform uses generative AI to tailor learning paths and suggest relevant courses based on user progress, making training feel personalized and intuitive. 

Its standout features—like a multimedia Content Studio, its AI copilot ("Ela"), and gamified leaderboards—boost both completion rates and customer satisfaction by creating an interactive, goal-driven environment that's easy to navigate.

Plus, Thriving Springs integrates seamlessly into existing workflows so that businesses can set up training quickly without the hassle.​

Thriving Springs Features

Thriving Springs offers a robust set of features that make learning a seamless and engaging experience: 

1. In-built content library: Thriving Springs offers an in-built content library with more than 150 courses around improving your ‘Emotional Quotient’ (EQ). In addition to this, users can also upload their own multimedia files and course content, which is then distributed either internally or externally. 

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2. Content Studio: Thriving Springs’ ‘Content Studio’ helps companies cut down time spent on creating educational content – accelerating the process from a few weeks to under a few minutes. Using generative AI, the feature can come up with suggestions to improve your course material and also help you create it from scratch. 

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3. Learner Hub: This feature offers a gamified learning experience replete with leaderboards and rewards. In addition, it also helps boost engagement and completion rates by tapping into users’ motivation and encouraging friendly competition. 

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4. Engagement Surveys and Feedback: This enables the collection of user feedback through surveys, helping teams measure engagement and make data-driven improvements to the training experience​.

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5. Cross-Platform Access: Supports accessibility across devices, including web, Android, and iOS, making it convenient for users to access training anytime, anywhere​

Thriving Springs Limitations 

1. The content library is currently limited to just 150 EQ-focused courses. 

Thriving Springs Pricing

Thriving Springs offers a 3-tier custom pricing plan for companies, with the 'Pro,' 'Business', and 'Enterprise' plans offering a variety of different features. The final price point for these depends on your use case, business size, and other dynamic factors.

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Skilljar

Skilljar’s customer training LMS focuses on delivering customer education material to external audiences (such as your users or partners).  Known for its seamless integrations with tools like Salesforce, Zoom, and Zendesk – the platform connects training material directly to key business metrics, making it easy to track learning outcomes. 

Skilljar’s focus on customizable learning paths (based on user roles, skill sets and use cases) and certification options ensures it meets the diverse needs of enterprises, enhancing both customer engagement & retention.

Each online training is then organized into multiple sections & lessons, and includes a variety of content formats and assessments. 

Skilljar Features

Skilljar’s customer training platform offers a slew of powerful features. Some of these include: 

1. White-labeling: Skilljar allows you to white-label the product. Companies can sign up for the platform and customize the learning experience by adding their own logos, favicon, and color palettes. You can also use one of the readymade templates to do so. 

2. Integrations: The tool offers seamless connectivity with third-party applications like your CRM, marketing automation suite and even some content authoring tools. You can also use these insights to track learner progress and to identify potential areas for improvement. 

3. Reporting and analytics: Companies can easily track course completion rates, user activity, and performance. They can also use this to compare their training’s impact, using these observations to benchmark different KPIs for program success. 

4. Training monetization: Skilljar’s monetization feature helps you generate revenue from your customer training through direct payments within the platform. They support various payment options, including both one-time and recurring subscription fees.  

Skilljar’s Limitations 

1. The platform doesn’t have a mobile app

2. Live chat and Q&A features are amiss – which might hinder the learning experience.

3. They do not offer a free trial. 

Skilljar Pricing

Similar to Thriving Springs, Skilljar also offers 3-tier pricing under the 'Essentials', 'Professional', and 'Enterprise' pricing plans. 

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iSpring Learn 

iSpring Learn allows users to deliver both standalone courses and combined product knowledge through detailed learning paths. The platform is focused on simplifying customer training for companies of all sizes. What makes the tool stand out is its all-in-one design (including a built-in content authoring tool), interactive assessments, and custom learning tracks.  

Users can also automate repetitive tasks like course enrollments and progress tracking – saving time and ensuring a streamlined user experience. 

iSpring Learn Features

iSpring Learn offers a variety of features to streamline the customer training process. Some of these are as follows: 

‍1. Content creation: iSpring’s content development feature is powered by the iSpring Suite, an intuitive authoring tool built directly into PowerPoint to create engaging training materials without complex software. With the platform, companies can easily create and publish interactive courses, quizzes, simulations, and videos for customer training.

This setup is perfect for customer training, allowing trainers to design materials that fit different learning styles in a way that’s simple and effective.

‍2. Analytics and reporting: Users can track their progress through 20+ reports or create one from scratch. Such reports help you get a general overview of your customer training initiative, and also analyze results for a specific content or learner. 

‍3. Mobile-focused learning: iSpring has both iOS and Android applications for easy access to online training anytime and anywhere you want. 

‍4. Localization: The content can be accessed in your local language and timezone for seamless learning.

iSpring Learn Limitations 

1. The iSpring LMS doesn’t support xAPI, PENS or LTI. 

iSpring Learn Pricing

The pricing plan starts at a minimal US$770/author per year and goes up to US$1970/author per year. 

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Litmos 

Litmos is a versatile customer training platform that helps companies offer training across devices & timezones, meeting customers where they are. Features like gamification—using badges, points, and leaderboards—keep learners motivated, while robust reporting tools provide insights into course effectiveness and individual progress. 

Additionally, Litmos’s built-in eCommerce capabilities enable businesses to monetize their training programs with options for public catalogs and customizable payment settings.

Litmos Features

1. Analytics & Reporting: Litmos offers easy tracking for learning modules and individual user performance. This helps you understand the impact of your customer training initiatives. 

‍2. Integration capabilities: Litmos can easily integrate with third-party applications like your CRM, HR management systems, payment gateways and even email marketing software.

3. Gamification: The platform incorporates interactive, gamified elements to boost customer engagement and retention. 

‍4. Customization: Apart from the interactive elements, Litmos also offers customizations to make the learning experience more tailored. You can change the branding, add personalized headers and footers, and even customize the login screen. 

Litmos Limitations 

1. The product has a steep learning curve for new users. 

2. You cannot link courses together or send them to the other person within the software. 

Litmos Pricing

Litmos has 3 pricing plans - 'Foundation,' 'Premier,' and 'Platinum suite – with specific features catering to each user segment. You can send in your requirements by booking a demo and sharing further details. 

The company will then customize the pricing as per your needs. 

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SkyPrep 

SkyPrep is an easy-to-use platform for businesses that helps in customer training and automates learning. With its robust and user-friendly LMS, SkyPrep makes it easy to create courses, share content, and track progress without the hassle. 

From flexible training options to onboarding new hires or teaching customers about your products. SkyPrep has you covered.  

SkyPrep Features

1. Easy Course Creation: SkyPrep helps you build and customize courses in no time with simple, drag-and-drop tools. Upload videos, PDFs, quizzes, and more to build engaging, interactive lessons. No tech expertise required!

‍2. Flexible Training Options: SkyPrep works for all types of training - onboarding new employees, training current staff and educating customers. Design courses for different skill levels, set training paths, or create self-paced learning.

‍3. Detailed Tracking and Insights: Get real-time progress reports and insights to see who’s on track and where improvements are needed. Use these insights to improve training content, boost engagement, and ensure everyone is up to speed.

‍4. Seamless Integrations: Connect with the tools you already use, making it a smooth fit for your existing workflows. This connectivity saves time and effort, keeping everything organized and efficient across platforms.

SkyPrep Limitations 

1. Limited customization options for advanced branding or complex training paths. 

2. Basic reporting features that may not satisfy needs for highly detailed data insights. 

SkyPrep Pricing 

SkyPrep’s pricing starts at $349/month for up to 100 users and goes up to $749/month for up to 500 users. An Enterprise Plan is available for organizations with over 500 users.

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eFront

eFront is a customer training platform that makes it easy for businesses to provide effective training anytime, anywhere. Its simple interface lets you create courses quickly, engaging learners across different devices and time zones. Like Litmos, features like gamification, badges, points, and leaderboards keep learners motivated and eager to participate.

Moreover, eFront's built-in eCommerce options allow companies to monetize their training programs with options for public catalogs and customizable payment settings.  

eFront Features

1. User-Friendly Course Creation: Easily build and customize courses with a simple drag-and-drop interface. This design lets anyone create engaging content without technical skills.

2. Gamification: Keep learners engaged with badges, points, and leaderboards that motivate participation. This feature encourages friendly competition, making training more enjoyable.

‍3. Robust Reporting and Analytics: Access detailed insights into course performance and track individual learner progress. These analytics help you identify areas for improvement and measure the effectiveness of your training programs.

‍4. Built-In eCommerce Capabilities: Monetize your customer training programs with options for public catalogs and customizable payment settings. This allows you to create a seamless purchasing experience for learners while generating revenue from your courses.

eFront Limitations

1. Advanced customization options are limited compared to other platforms.  

2. The mobile app has fewer features than the desktop version.  

eFront Pricing 

eFront offers various pricing plans starting at around $99 per month for small teams, with tailored options for larger organizations. 

The company will customize pricing based on your needs, ensuring the best fit for the organization’s training strategy. 

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Docebo

Docebo is a cloud-based customer training platform that allows companies to deliver learning experiences across devices and time zones, connecting with customers wherever they may be. Known for its impressive scalability, it’s widely used across industries like manufacturing, healthcare, and financial services.

Docebo’s built-in eCommerce tools also enable businesses to monetize their training programs, featuring public course catalogs and flexible payment options to simplify the purchasing process.

Docebo Features

1. AI-Powered Learning Paths: Docebo’s AI personalized learning paths based on user behavior and skill gaps, creating relevant content to keep learners engaged and on track.

‍2. Extended Enterprise Capabilities: Ideal for large organizations, Docebo supports multi-domain customer training with features like multi-language support, custom branding, and role-based access, allowing scalable and adaptable learning.

‍3. Advanced Reporting and Analytics: Docebo offers customizable reports and visual dashboards to track learner progress, engagement, and course completion, helping businesses optimize their training programs.

‍4. eCommerce Functionality: Docebo’s built-in eCommerce tools let companies monetize training with options like public catalogs, subscriptions, and discount codes, integrated with popular payment gateways for seamless transactions.

Docebo Limitations 

1. The platform can be challenging to navigate for new users.

2. Customization options may be limited for more advanced branding needs.

3. Some advanced reporting features require additional setup or integrations.

Docebo Pricing

Docebo’s pricing starts at around $900 per month for smaller teams, with tailored options for larger organizations. 

You can request a demo to discuss your needs and Docebo will customize pricing to fit them. 

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WorkRamp

WorkRamp enables companies to deliver engaging customer training experiences through detailed learning paths and interactive content. The platform focuses on simplifying training for businesses of all sizes. With WorkRamp’s intuitive and unique design, users can access features like quizzes, feedback mechanisms, and assessments to enhance learner engagement.

The process can further be streamlined by automating tasks such as course enrollments and progress tracking, saving time and ensuring a smooth experience for learners.

WorkRamp Features

‍1. Custom Learning Paths: WorkRamp allows companies to create customized learning paths that guide customers through specific training experiences. This feature ensures that learners receive relevant content that meets their unique needs.

‍2. Interactive Assessments: WorkRamp enhances engagement through interactive assessments and quizzes. These elements not only test knowledge retention but also encourage participation, thus making learning more enjoyable.

‍3. Comprehensive Reporting and Analytics: Companies can track key metrics like course completion rates and user activity. WorkRamp’s robust analytics tools enable organizations to evaluate the effectiveness of their training programs and make data-backed improvements.

‍4. Automated Workflows: Users can automate repetitive tasks, such as course enrollments and progress tracking. This automation saves time and simplifies the training management process, aiding a smooth experience for both administrators and learners.

WorkRamp Limitations

1. The platform may require time for new users to learn its features effectively.  

2. Some advanced customization options can be limited compared to other training platforms.

WorkRamp Pricing

WorkRamp offers tiered pricing plans based on the number of users and features needed, typically starting at $1,500 per month for smaller teams. 

The company will then customize the pricing to align with your organization's unique training needs.

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Adobe Learning Manager

Adobe Learning Manager is a powerful learning management system that helps organizations create and deliver engaging customer training experiences. It focuses on providing a flexible platform for businesses to cover customer engagement, sales and building employee skills. Given its rich multimedia capabilities, Adobe Learning Manager allows users to incorporate videos, interactive content, and assessments into their courses.

Learner progress with detailed analytics can be tracked, ensuring they understand the effectiveness of their training programs. With Adobe Learning Manager, organizations can build a culture of continuous learning and development.

Adobe Learning Manager Features 

1. Rich Multimedia Support: Users can incorporate videos, interactive content, and assessments into their courses, making the learning experience more engaging and effective.

‍2. Customizable Learning Paths: The platform allows for the creation of personalized learning journeys, ensuring that training is relevant and tailored to individual learner needs.

‍3. Robust Reporting and Analytics: Adobe Learning Manager provides comprehensive analytics to track learner progress, engagement, and course completion rates, helping organizations measure the effectiveness of their training programs.

‍4. Seamless Integrations: The platform integrates smoothly with other Adobe products/software and various third-party applications, enhancing collaboration and providing a more unified learning experience.

Adobe Learning Manager Limitations

1. Customization options may be limited compared to other LMS solutions.

2. Some users may find the pricing to be on the higher side for small businesses.

3. Reporting features can be complex to navigate without prior experience.

Adobe Learning Manager Pricing

Adobe Learning Manager offers tiered pricing plans (Starter, Professional, and Enterprise) based on the number of users and specific features, typically starting at around $4,000 per year for smaller teams.

The company may customize the pricing to fit your training requirements when asked for a demo.

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LearnUpon 

LearnUpon is a powerful learning management system designed to help organizations perform multiple actions like onboarding and training their employees, customers, and partners. It boasts a user-friendly interface that makes learning easy for its users. Its comprehensive features, such as course creation, in-depth reporting, and tools for engagement, are reasons that make it a scalable customer training software. 

The platform allows users to automate tasks such as course assignments and progress tracking, streamlining the training process. Interactive bots in courses can guide users through their learning journey.

 LearnUpon Features 

1. Intuitive Course Builder: LearnUpon offers an easy-to-use course builder that allows users to create engaging content using various formats, including videos, quizzes, and documents, making course design straightforward for everyone.

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2. Comprehensive Reporting: The platform provides powerful reporting tools that track learner progress, course completion rates, and engagement metrics. These insights help organizations evaluate training effectiveness and identify areas for improvement.

3. Automated Workflows: Users can automate routine tasks such as course assignments, notifications, and progress tracking. This feature helps streamline the training process, freeing up time for administrators to focus on more strategic initiatives.

4. Integration Capabilities: LearnUpon seamlessly integrates with a wide range of third-party applications, including CRMs, HR systems, and communication tools. This connectivity ensures a smooth user experience and enhances collaboration across platforms. 

 LearnUpon Limitations

1. Customization options for branding and user interface may be limited compared to other LMS solutions.

2. Some users have reported occasional performance issues during peak usage times.

3. Advanced reporting features require additional training to navigate effectively.

 LearnUpon Pricing

LearnUpon offers tiered pricing plans based on the number of users and specific features, typically starting at around $3,600 per year for small teams and customized prices for 250 above users. 

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You can request a demo to discuss your organization's unique needs with a LearnUpon representative, and they will tailor the pricing to fit your training needs. 

Boost Your Customer Training Initiatives with Thriving Springs

Choosing the right customer training software is more than a tech decision—it's an investment in customer satisfaction and long-term success. The right platform helps customers quickly understand and use your product, leading to better adoption, reduced churn, and a stronger relationship with your brand. 

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At a time when customer expectations are constantly evolving, it's important to choose training solutions that are accessible, customizable & engaging. This helps companies build loyalty and achieve business growth. 

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Ready to supercharge your customer experience? Sign up for Thriving Springs now! 

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